Guidelines and policies

In order to practice safely during this time, the studio will be adhering to the following policies. We thank you for your patience and understanding of our small business.

All classes:

Cancellation policy: We want everyone in the Downdog Tribe to get their workouts in and meet their fitness goals, so in order to plan our classes appropriately and allow space for everyone, we require at least 8 hours cancellation notice. After this window, a $20 late cancellation fee will apply and either venmoed to @melissa-martin-1038 or card on file will be charged. Please contact us as soon as you know you’ll need to cancel. Private Sessions will be charged a session for a late cancel (non emergency less than 48 hrs notice) Reformer classes will also be charged a class for less than 48hr notice.

Students MUST bring their own mat and water bottle. The studio is not renting mats or selling water at this time. Please make sure to take all belongings with you when you leave.

Group classes:

We ask students to pre-register before each class. Unfortunately, if a student shows up to class without registering and the class is full, we will be forced to turn you away in order to comply with capacity guidelines.

Please plan to arrive 10-15 min prior to the class, no earlier or later. Each student will need to allow for time to wash hands before entering the studio, set mat down, locate props, and then hand sanitize again. Hanging out in the hallway, restrooms, and studio is prohibited at this time. We can still socialize safely once on mats and set up. Students will need to wear a cloth mask while entering the studio/setting up and while exiting the studio, but not during the class.

Once the class has finished, students will need to clean all props before replacing on shelves, bins and racks.

Semi-Private Reformer classes:

Due to the semi-private nature of our Reformer classes and the individualized group placements based on experience and skill level, all classes are booked and reserved on a monthly basis. Because spots are limited and carefully assigned, missed classes are non-transferable and non-refundable. Makeup classes are not offered for absences related to vacations, schedule conflicts, or other non-emergency situations.

In the event of a true emergency or instructor cancellation, accommodations may be considered at the instructor’s discretion.

We appreciate your understanding, as this policy helps us maintain safe, consistent, and balanced classes for all clients.

Payment:

Payment is available through studio booking system, Square (in studio) or Venmo @Melissa-Martin-1038, cash (exact amount) or check made out to Downdog Flow.

Thank you for your support and understanding! It’s appreciated so very much.